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Quality Control - General & Miscellaneous, Strategies for Managers, Total Quality Management
Improving Through Benchmarking by Richard Y. Chang — book cover

Improving Through Benchmarking

by Richard Y. Chang, P. Keith Kelly
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Overview

This user-friAndly guide shows how benchmarking is a means of using the best process-management practices to improve results. Ideal for process improvement teams in both large organizations and small companies.

Synopsis

This user-friAndly guide shows how benchmarking is a means of using the best process-management practices to improve results. Ideal for process improvement teams in both large organizations and small companies.

About the Author, Richard Y. Chang

RICHARD CHANG is president and CEO of Richard Chang Associates, Inc., a consulting and publishing firm whose clients include Toshiba, Marriot, Citibank, Fidelity Investments, Nabisco, and McDonald's. He currently serves as chair of the board for the American Society for Training and Development. He lives near Irvine, California.

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Book Details

Published
July 1, 1999
Publisher
Wiley, John & Sons, Incorporated
Pages
106
Format
Paperback
ISBN
9780787950842

More by Richard Y. Chang

Performance Scorecards: Measuring the Right Things in the Real World
Performance Scorecards: Measuring the Right Things in the Real World
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Satisfying Internal Customers First!
Capitalizing on Workplace Diversity
Capitalizing on Workplace Diversity
The Passion Plan
The Passion Plan
Continuous Process Improvement : A Practical Guide
Continuous Process Improvement : A Practical Guide
Mastering Change Management : A Practical Guide to Turning Obstacles into Opportunities
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Process Reengineering in Action : A Practical Guide to Achieving Breakthrough Results
Process Reengineering in Action : A Practical Guide to Achieving Breakthrough Results
Creating High-Impact Training : A Practical Guide
Creating High-Impact Training : A Practical Guide
Success Through Teamwork : A Practical Guide to Interpersonal Team Dynamics
Success Through Teamwork : A Practical Guide to Interpersonal Team Dynamics
The Passion Plan at Work: Building a Passion-Driven Organization
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