Procedures and Theory for Administrative Professionals

In today's dynamic workplace, administrative professionals must be able to adjust to a diversified workforce with emerging technologies and be prepared to function in an expanding and global marketplace. From hard skills to soft skills, PROCEDURES AND THEORY FOR ADMINISTRATIVE PROFESSIONALS, 6e equips you to handle whatever workplace challenges may come your way by providing instruction and activities directed toward technology, communication, and human relations. Its emphasis on critical thinking, creative thinking, and lifelong learning gives you opportunities for unique solutions and ideas. Reflecting a changing marketplace, the sixth edition includes a host of new topics, ranging from business etiquette and e-commerce to globalization and security, and is packed with career tips, professional points, and critical-thinking activities. Comprehensive and practical, this text is an excellent resource for those seeking entry-level assistant positions, preparing for promotion opportunities, or transitioning to a job of greater responsibility.

This text/CD-ROM package, now in its fifth edition, prepares administrative professionals for the office environment. New to this edition is an emphasis on critical thinking, values clarification, and self-management. Web activities and a glossary are also new. Fultan- Calkins is an educational consultant. Stulz is affiliated with Northern Michigan University. Annotation ©2003 Book News, Inc., Portland, OR

Dr. Patsy J. Fulton-Calkins' experience in the field is extensive. Her teaching experience includes work at the university, community college, and high school levels. In addition to her teaching experience, she has extensive leadership experience as an administrator in the following positions: Chancellor of Oakland Community College, Michigan; President of Brookhaven College, Dallas, TX; Vice President of Instruction, El Centro College, Dallas, TX; Division Chairperson of Business and Social Science, Cedar Valley College, Dallas, TX. She is presently the Director of the Bill J. Priest Center for Community College Education and holder of the Don A. Buchholz Endowed Chair at the University of North Texas, Denton, TX. Additionally, she teaches doctoral level courses in higher education that include senior level management, business and society, and diversity courses.