Computers & the Internet, General
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Synopsis
In Synchroservice!, Schonberger, teaming up with Edward M. Knod, Jr., targets leading-edge world-class excellence strategies for the service industry, giving you everything you need to design and execute a synchronized service strategy. Through practical advice gleaned from years of experience, the authors give you the insight to synchronize every aspect of your organization for improved customer service - and enhanced competitive advantage!
Book Details
Published
May 1, 1994
Publisher
Irwin Professional Publishing
Format
Hardcover
ISBN
9780786302451