Total Operations Solutions

In today's business environment, no organisation can survive unless value is being added. Value can be in the form of manufactured goods, knowledge and intellectual capital, and service. This book shows the way in which value can be incorporated through value chain management.

Total Operations Solutions is essential reading for Quality Managers and Practitioners and Operations Management Specialists, both in the manufacturing and the service industries; Postgraduate and MBA students specialising in quality, operational excellence, continuous improvement, supply chain management, and operations management; Professional management and training consultants involved in implementing excellence and change programmes.

Ron Basu is Director of Performance Excellence Limited and and Intec (UK) Ltd also an Associate Faculty at Henley Management College. Previously he held senior management roles in blue-chip companies like GSK, GlaxoWellcome and Unilever and worked as a Management Consultant with A.T. Kearney.

Professor Nevan Wright is a Principal Lecturer in Management with the Auckland University of Technology, New Zealand. He is also an associate member of faculty at Henley Management College. His previous experience includes General Manager in multinational companies and commissioned service in Royal NZ Air Force.