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Working with Microsoft Dynamics CRM 3.0 [With CDROM]

Name: Working with Microsoft Dynamics CRM 3.0 [With CDROM]
Author: Snyder, Mike , Steger, Jim
ISBN: 9780735622593

by Snyder, Mike, Steger, Jim

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Overview

Learn how to tailor Microsoft CRM to work the way you do. This in-depth guide is perfect for developers, IT implementers, and advanced users who want to learn how to use the new features and enhancements of Microsoft CRM 3.0 to meet exacting business needs. Two experts on CRM delivery case studies, integration and performance guidelines, and adaptable code samples—the information you need to help you create successful CRM solutions.

Discover how to:

Set up and configure Microsoft CRM 3.0
Manage information access with security settings
Create and deploy custom reports
Integrate Microsoft CRM with other business applications and tools
Customize forms by modifying fields, tabs, and sections—without any programming
Modify default entities—or create your own custom entities
Develop server-side and client-side application customizations
Automate business processes with WorkflowGet code and data samples on the Web

About the Author, Snyder, Mike , Steger, Jim

Mike Snyder and Jim Steger are co-founders and principals at Sonoma Partners, a consulting firm specializing in Microsoft CRM implementations. Sonoma Partners was named top Global Microsoft CRM Partner in 2003 and 2005. Recognized as one of the industry's leading CRM experts, Mike authors several popular newsletters and blogs about Microsoft CRM. Jim architected and led multiple award-winning Microsoft CRM deployments, including complex enterprise integration projects. He's been developing and writing code for Microsoft CRM since the version 1.0 beta.