This book familiarizes help desk personnel with the applications of the new Microsoft Office 2000 suite from a user and usage perspective, and prepares readers to offer support based on this enhanced understanding.
Synopsis
This book familiarizes help desk personnel with the applications of the new Microsoft Office 2000 suite from a user and usage perspective, and prepares readers to offer support based on this enhanced understanding. A Guide to Microsoft Office 2000:Troubleshooting and Problem Solving examines the major components of the software and includes coverage of the newly-bundled applications. The real-world case studies help users know what they can reasonably expect to encounter in day-to-day support and teaches them to think like a user which gives them an edge in evaluating needs.
About the Author, Kate J. Chase
Kate J. Chase is an author, journalist, and Web services professional who has worked throughout cyberspace for major players in the online industry. She has also authored, co-authored, contributed to, or edited more than 20 books in the last 8 years. Before she began to specialize in online and technical issues, Kate was a general interest and medical writer whose work has appeared in The New York Times, The Hartford Courant, the Los Angeles View, BBW Magazine, and others.
