A+ Guide to Software: Managing, Maintaining, and Troubleshooting, Third Edition Enhanced

Written by a best-selling author and instructor expressly for the classroom, the Enhanced edition of A+ Guide to Software: Managing, Maintaining, and Troubleshooting, Third Edition, Enhanced now includes free video clips on CD! Watch Jean Andrews bring concepts and technical topics to life via "live" demonstrations - mapping completely to the textbook! This full-color guide maps fully to the 2003 A+ Core Hardware and OS Technologies certification exams and is designed to be the most complete, step-by-step book available for learning the fundamentals of supporting and troubleshooting computer hardware and software.

Written by a best-selling author and instructor expressly for the classroom, the Enhanced edition of A+ Guide to Software: Managing, Maintaining, and Troubleshooting, Third Edition, Enhanced now includes free video clips on CD!

Jean Andrews has more than 30 years of experience in the computer industry, including more than 13 years in the college classroom. She has worked in a variety of businesses and corporations designing, writing, and supporting application software; managing a PC repair help desk; and troubleshooting wide area networks. She has written numerous books on software, hardware, and the Internet, including the bestselling A+ Guide to Managing and Maintaining Your PC, 6th Edition, and A+ Guide to Hardware: Managing, Maintaining and Troubleshooting, Fourth Edition. She lives in Atlanta, Georgia.