A Survival Guide To Managing Employees From Hell

"All managers get saddled with ""problem"" employees from time to time; what sets great managers apart is how they deal with them. Drawing from real-life stories, this helpful and humorous guide provides readers with practical advice for handling a wide range of difficult types, including:

• The Impossible ""I""s: Incompetents, Idiots, and Imbeciles -- clueless employees who simply don’t know what they’re doing

• The Bull in the Office China Shop -- the frequently angry worker ready to confront anyone and everyone

• The Party-Time Performer -- the employee who, although great with people, constantly turns work-time into fun-time

• I’ve Got a Problem -- employees whose work is compromised by any of a range of personal demons, from drug and alcohol problems to emotional issues

From whiners and wastrels to the needy and nefarious, this book gives readers the tools they need to handle any type of difficult employee."

All managers get saddled with "problem" employees from time to time; what sets great managers apart is how they deal with them. Drawing from real-life stories, this helpful and humorous guide provides readers with practical advice for handling a wide range of difficult types, including: * The Impossible "I"s: Incompetents, Idiots, and Imbeciles -- clueless employees who simply don't know what they're doing * The Bull in the Office China Shop -- the frequently angry worker ready to confront anyone and everyone * The Party-Time Performer -- the employee who, although great with people, constantly turns work-time into fun-time * I've Got a Problem -- employees whose work is compromised by any of a range of personal demons, from drug and alcohol problems to emotional issues From whiners and wastrels to the needy and nefarious, this book gives readers the tools they need to handle any type of difficult employee.

Author Biography: Gini Graham Scott, Ph.D. (Oakland, CA) is the founder and director of Changemakers and Creative Communications & Research. She is the author of 35 books, including A Survival Guide for Working with Bad Bosses and A Survival Guide for Working with Humans. She wrote the "Work it Right!" column for the Oakland Tribune.

Library Journal

Consultant Scott (A Survival Guide for Working with Bad Bosses) has written quite a bit about workplace dynamics. Here she offers payback for all the boss-bashing books out there including her own. Scott combs through her consulting files to dish up dirt on problem employees. Her case studies, arranged by category, such as bad attitude, incompetence, personal issues, and communication problems, detail troublesome situations and then allow readers to sort through possible solutions. In her postmortem for each situation, Scott uncovers ways the predicament could have been handled better or sooner. Unfortunately, in most cases where a "real" outcome is revealed, the employee quit or got the sack. Scott presents a few behaviors you may recognize from your own experiences abuse of sick time or endless excuses for poor performance. But with any luck, you'll never encounter the scary employee who "jokingly" threatens the boss with bodily harm or the one who uses personal friendship with the "big boss" to cover incompetence. The author wraps up with practical quizzes and exercises for assessing troublesome employees and strategies for improving the situation. Recommended for larger public libraries. Carol J. Elsen, Univ. of Wisconsin, Whitewater Copyright 2006 Reed Business Information.

Gini Graham Scott, Ph.D. (Oakland, CA) is the founder and director of Changemakers and Creative Communications & Research. She is the author of 35 books, including A Survival Guide for Working with Bad Bosses and A Survival Guide for Working with Humans. She wrote the "Work it Right!” column for the Oakland Tribune.