Synopsis
Unique "how-to" book for writing, communicating, and measuring policies, procedures, and business processes through a program of communication, training, mentoring, metrics, quality tools, audits, continuous improvement activities, and cost savings. While a compliance goal of 100% is ambitious, the process of achieving the goal is just as important as achieving it. Through plans and tools, you'll increase productivity, profits, and customer satisfaction; minimize process variation, enhance quality, reduce cycle and response time, and help the organization become receptive to change and develop a proactive (forward thinking) outlook. You'll also learn how to create communication, training, mentoring, compliance, metrics, auditing, and improvement plans.
A case study is used to help explain the principles of the book. The reader is taken from a labor, paperwork intensive system (including a process flow chart and procedure) through the necessary steps to accomplish compliance and continuous improvement --- resulting in an improved, reengineered, process flow chart, procedure, and significant savings.
This new book is an ADDITION to my earlier book, Establishing a System of Policies and Procedures, that focuses on building a system of business processes, policies, and procedures.
National Documentation Centre News
"Achieving 100% Compliance of Policies and Procedures" is a "how-to" book for measuring business processes and published policies and procedures, to ensure variation is minimized, quality improved, and processes that are cost effective. This text is easy to read. The print is clear and bold. The text is divided into three sections, which is then subdivided into chapters and further subdivided into topics.
Each chapter is based on practical, proven guidelines and examples from a "real life" case study to provide new insights and show how to make better decisions.
This book explains easy and useful methods to measure compliance of business processes and published policies and procedures. Also, the book explains Communications and training strategies for sharing information, and continuous improvement plans for achieving savings of millions of dollars using the policies and procedures improvement cycle, review and communications control plan, compliance plan, continuous improvement plan tools, systems, audits, streamlining methods, and cost benefit analyses.
Policies can be looked at as boundaries for organizations and managerial action. They establish objectives, guidelines, and regulations. They may be broad, basic policies achieving for flexibility as well as more specific operational Policies with less flexibility.
Procedures give ways by which policies are to be achieved. A statement of procedures provides instructions and step-by-step explanations of how to carry out a policy.
Mr. Page holds an MBA in Management from the UCLA. He has 30 years experience in writing, on policies and procedures.
Each chapter is appended by a list of references. These are publications to which the author has made specific reference. The use of case studies and flowcharts allows the reader to understand clearly what the author is trying to present.
A glossary is provided so as to define the jargon found in the text.
The target audience is business professionals who are responsible for writing, communicating, measuring, auditing, and improving policies and procedures for their department/organization. The text is also geared for employees at any level including managers and supervisors, and areas responsible for administration. human resources, finance, accounting, and so on.
This book is a must-have for your library.