Automotive Service Management: From Intent to Implementation

Employing step-by-step instructions and a conversational tone, this guide for automotive students hoping to go into management covers basics of benchmarking, creating a business plan and a mission, and establishing professional and personal goals. A list of helpful organizations is included, along with chapter summaries and tips. There is no subject index. Annotation (c)2003 Book News, Inc., Portland, OR

Mitch Schneider is a fourth generation "mechanic/technician" and is a frequent speaker at major conventions and meetings of automotive industry trade organizations. Schneider is also an award-winning journalist and is a regular contributor and senior contributing editor for Motor Age magazine. He provides commentary on the evolving relationship between service dealers, jobbers, warehouse directors and manufacturers. Schneider has also appeared on the TNN cable show "Truckin USA" where he hosted the "Te