Consumer Industries - General & Miscellaneous, Industry Profiles - General & Miscellaneous, Customer Service
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Overview
This book contains 49 real-world cases based on the author's experience and the experience of colleagues in service operations. Each case focuses on decision-making in an action-oriented setting and requires the use of analytical skills, risk assessment and judgment to effectively analyze them.Book Details
Published
November 22, 1995
Publisher
Wadsworth Publishing Co Inc
Pages
567
Format
Hardcover
ISBN
9780534511265