Language Arts & Disciplines, Communication
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Synopsis
If you develop systems or software for a living, you know that communication is essential for success.
Managers and technical professionals have to communicate effectively in order to meet client requirements, build work-related relationships, and survive time pressures and market demands. So often, though, communication breaks down, and we shout at each other across communication gaps that widen into gaping chasms. Thankfully, Naomi Karten author of Managing Expectations is here to help. Readers learn how to improve the way they handle a wide variety of communication conflicts, from one-on-one squabbles to interdepartmental chaos to misinterpretations between providers and customers. Drawing on a variety of recognizable experiences and on useful models for understanding personalities, such as the Myers-Briggs Type Indicator and the teachings of family therapist Virginia Satir, Karten provides a series of powerful tools and concepts for resolving communication problems as well as methods for preventing them in the first place. Communication is a vital part of our daily lives, and in systems and software development, it is a competitive advantage. Inadequate communications include misunderstood or missed messages, contradictory or mixed messages, and messages that are intentionally sabotaged. As the author notes, these miscommunications "can have a damaging, puzzling, and counterproductive impact on projects and relationships." Karten helps readers identify many of the common factors that can cause communication gaps. For example,- mistaken assumptions of understanding
- lack of follow-up
- unfixed project terminology
- emotional baggage
- personality conflicts
- mismatched communication preferences
Communication Gaps and How to Close Them is a must-read for anyone who needs to address communication gaps in professional encounters, as well as in personal ones. This book will change not only how you communicate but also how you think about communication. With Karten's useful insights and practical techniques, readers can master this key component of project success.
Soundview Executive Book Summaries
Karten, an expert in service strategies and customer relations, understands the importance of communication. Communication Gaps helps professionals improve how they handle many communication conflicts, from one-on-one squabbles to interdepartmental chaos. Offering useful insights and practical techniques, Karten presents tips to help readers meet client requirements, build work-related relationships and survive time pressures and market demands. Copyright (c) 2002 Soundview Executive Book Summaries
Book Details
Published
May 1, 2002
Publisher
Dorset House Publishing Company, Incorporated
Format
Paperback
ISBN
9780932633538