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Business Skills - General & Miscellaneous, Social Interactions in Relationships
Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior by Kerry Patterson — book cover

Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior

by Kerry Patterson, Joseph Grenny, Al Switzler, Ron McMillan, Tom Peters
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