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CTI Business Solutions: How to Put Computer Telephony Integration to Work

Name: CTI Business Solutions: How to Put Computer Telephony Integration to Work
Author: Michael T. Bayer
ISBN: 9780070061538

by Michael T. Bayer

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Overview

Join the CTI Recolution! CTI Solutions and Systems: How to Put Computer Telephony Integration to Work is the definitive introduction to the concepts,technologies,and standards that allow the easy integration of computers and telephone systems. The book is indispensable to anyone interested in putting CTI to work in their home or business,or implementing CTI CTI solutions or products. All the telephone concepts and terminology you need to master CTI are explained and thoroughly illustrated. No prior knowledge of telephone is assumed,and those with a telephone background will find this book's review of telephony from a universal perspective to be invaluable. CTI Solutions and Systems: Presents a series of complete CTI solution scenarios where CTI technology is applied to improve business and day-to-day life; Provides a framework for understanding any telephony product,feature,or service and its implementation; Explains CTI concepts and illustrates the broad range of CTI hardware and software configurations that can be assembled; Covers all the latest standards,including the Versit CTI Encyclopedia,Microsoft TPI,and the Macintosh Telephone Manager

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An introduction to the concepts, technologies, and standards allowing the integration of computers and telephone systems. Bayer (president, Computer Telephony Solutions) demonstrates how to implement CTI solutions or products, illustrating the range of hardware and software configurations, and outlining topics in core telephony features and services, equipment and network services, and CTI case studies. Includes illustrations. Annotation c. by Book News, Inc., Portland, Or.