Overview
Increase your cultural intelligence and sharpen your business acumen at the same time! Whether traveling abroad or working at home, businesspeople routinely face the challenge of understanding cultures different from their own. When misunderstandings arise, relationships can suffer. The good news is that cultivating cultural intelligence is a skill that can be learned, and Brooks Peterson can tell you how!Packed with dozens of engaging case studies and illustrations, Cultural Intelligence: A Guide to Working with People from Other Cultures is the perfect antidote for cross-cultural differences. Dr. Peterson defines what cultural intelligence is and explores the skills and characteristics required to work effectively with international clients, customers and business partners. Using a set of twenty business-oriented dimensions, Cultural Intelligence helps readers to define their own cultural style in six vital areas: management, strategy, planning, personnel communication and reasoning. With a higher cultural IQ, you can strengthen workplace communication, build solid business relationships and improve your organization's bottom line.A very easy-to-read guide for companies or individuals looking to improve their business cultural awareness. I have recommended it to everyone I work with, especially my boss!* -Adriana Alfaro Zierten, Senior Program Manager Microsoft Corp. *A personal opinion only; it does not represent the opinion of Microsoft CorporationA unique, highly practical, easy-to-read, day-to-day manual [to help] understand and handle cultural differences. It is useful for everyday business interactions with people from all over the world. A must have book for the businessperson's library, Cultural Intelligence can help you break through and succeed in today's competitive global arena. -Augusto Franco, Brand Manager, Andean Region Unilever BestfoodsCultural Intelligence is a must read for all HR professionals (and the clients we support!). The author offers a refreshing departure from traditional discussions of diversity and presents the business case for understanding and building culture intelligence. -Raelyn Trende, Sr. Human Resources Representative Target CorporationThis book contains much-needed practical material and relevant advice for the professional in today's global environment. Written in clear and easy-to-understand language, it's the most approachable culture book I've read. -Angela Qin Zhang, Regional Sales Manager, Asia Pacific, Archer Daniels Midland CompanyCultural Intelligence is advanced life support for anyone to succeed in today's society. It is well written, with creative illustrations, and should be a must-read for anyone in the healthcare profession. -Felix Ankel, M.D., Residency Director, Emergency Medicine Regions Hospital, St. Paul, MN Assistant Professor of Emergency Medicine One of the strengths of Cultural Intelligence is its easy-to-read style. Brooks Peterson manages to explain to a newcomer to intercultural communication theory or practice what the concept of culture means, why it is important, what to pay attention to in intercultural interaction and, most importantly, how to improve one's cultural intelligence.-Markus Haag, Editor, dialogin.com ReviewsContentsAcknowledgmentsIntroduction1 What is Culture2 The Importance of Culture in Daily Work and Life3 What is Cultural Intelligence? 4 Applying Cultural Intelligence in Daily Work and Life5 Knowing Your Cultural Style6 Increasing Your Cultural IntelligenceAfterwordAppendixRecommended ReadingsAbout the Author
Synopsis
Peterson is an experienced cross-cultural trainer, researcher, and graduate-level educator, and is the founder and president of an international consulting firm based in Minneapolis. His text is written for working professionals who interact with immigrants and foreign co-workers--at home, in international trade at home, and/or while working and living abroad--but have had no formal training in culture basics. Academic but accessible to general readers, the text provides a framework for understanding culture and a practical definition of cultural intelligence, which will help readers increase their cultural intelligence and improve their cross-cultural interactions. No subject index. Annotation ©2004 Book News, Inc., Portland, OR