Customer Acceptance of Water Main Structural Reliability

This project explores methods for assessing customer perceptions and expectations of water system reliability, their tolerance to service disruptions and construction impacts, and their willingness to pay for expected levels of service. The resulting report develops an approach to incorporate external costs into existing utility decisions on infrastructures renewal, and a plan to communicate to customers what a utility intends to do and why. The appendices reprint the water utility reliability survey and present case studies describing the infrastructure reliability communication strategies and practices of seven drinking water utilities. No index is provided. Annotation ©2005 Book News, Inc., Portland, OR