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Customer Service, Consumer Guides, Business - General & Miscellaneous
Customer First : A Strategy for Quality Service by Denis Walker — book cover

Customer First : A Strategy for Quality Service

by Denis Walker
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Overview

Customer First formed the basis for British Airways turn around and continued success. Though out of print for some time, the story remains an inspiring one and the book- updated to reflect the electronic world we live in contains numerous valuable, pragmatic tips for focusing your organisation on the customer.

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Book Details

Published
November 8, 2012
Publisher
Lulu.com
ISBN
9781471601170

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