Desktop Hosting: A Developer's Guide to Unattended Communications

The first practical guide to a revolutionary Web-based front office technology

A bold new Web paradigm in-the-making, desktop hosting empowers virtually anyone to control Web communications from their personal computer. The fully-automated communication services offered by desktop hosting provide companies with a powerful new tool to help drive sales, increase customer satisfaction, and guarantee 24/7 availability. Written by a principal at one of the major players defining the desktop hosting market, this book supplies technical and non-technical readers with a practical introduction to an exciting new technology. Readers learn how to use desktop hosting tools and get valuable pointers on how to implement an array of desktop hosting solutions.

CD-ROM contains full, unrestricted versions of WebClerk and CommerceExpert, along with 150 QuickTime training clips.

Eliminate the hosting fees and gain complete control over your Web site with this revolutionary Web-based front office technology

Desktop hosting allows you to manage Web communications from your personal computer — offering limitless features, including real-time delivery and unique customization capabilities. Written by one of the principals defining the desktop hosting market, this book presents a practical introduction to this exciting new technology. Bill James explores the array of desktop hosting tools currently available and shows you how to implement a variety of solutions. He also uncovers the wide range of fully automated communication services that are available with desktop hosting. With this information, you'll be able to use this powerful tool to help drive sales, increase customer satisfaction, and guarantee 24/7 availability.

An excellent resource for both technical and nontechnical readers, James shows you how to take advantage of all the features of desktop hosting. You'll learn how to:

* Handle all the information necessary to run an e-business

* Improve Web site performance

* Automate responses to individual queries

* Dramatically decrease download time from your site

* Add security to your site

* Integrate messaging, voicemail, e-mail, publishing, and multimedia into a single service

The CD-ROM contains unrestricted, full versions of WebClerk and CommerceExpert, along with 150 QuickTime training clips.

BILL JAMES is founder and CEO of JITCorp., a software company that develops desktop hosting solutions for business-to-business and business-to-consumer transactions. He has implented desktop hosting solutions for the wine industry, the pizza delivery industry, and corporations such as Best Buy. James is also the founder of Applied Statistics Inc. He is a frequent presenter on the technology to major corporations, including Sprint and the Garnter Group.