Overview
One of the greatest challenges a nurse can face is to encounter what he or she perceives to be a 'difficult patient' or a difficult situation.
The book contains black-and-white illustrations.
Synopsis
One of the greatest challenges a nurse can face is to encounter what he or she perceives to be a 'difficult patient' or a difficult situation.
Hannele Tiittanen
This book is full of practical information for students and nurses to enhance effective communication in healthcare settings. The main emphasis is on therapeutic communication skills when encountering ""difficult patients."" The intent is to increase understanding of difficult situations in nurse patient relationships. The purpose is to provide practical tools for nurses to communicate effectively with all patients and especially with ""difficult patients."" The author manages to offer compact information on how to handle difficult situations in healthcare settings and summarizes the key principles of therapeutic communication. The target audience is nurses and other healthcare professionals in all healthcare settings. The author has the expertise for writing about this subject and offers the reader a quality product. Two communication models are presented in a practical way to give a framework for the chapters in which difficult nurse-patient relationships are covered. Compact information on managing the ""difficult patient"" is also provided, and the author takes into consideration perspectives of nurses and patients. She also summarizes the key principles of therapeutic communication, which should be part of our communication skills both in our professional and personal lives. This book is very practical and easy to read and will increase every nurse's awareness when communicating in difficult situations. The author also emphasizes basic therapeutic communication skills and their meaning in every nurse-patient relationship, a dimension which we should not forget.
Editorials
From The Critics
Reviewer: Hannele Tiittanen, RN, MSC(The Diaconia Polythecnic)Description: This book is full of practical information for students and nurses to enhance effective communication in healthcare settings. The main emphasis is on therapeutic communication skills when encountering "difficult patients." The intent is to increase understanding of difficult situations in nurse patient relationships.
Purpose: The purpose is to provide practical tools for nurses to communicate effectively with all patients and especially with "difficult patients." The author manages to offer compact information on how to handle difficult situations in healthcare settings and summarizes the key principles of therapeutic communication.
Audience: The target audience is nurses and other healthcare professionals in all healthcare settings. The author has the expertise for writing about this subject and offers the reader a quality product.
Features: Two communication models are presented in a practical way to give a framework for the chapters in which difficult nurse-patient relationships are covered. Compact information on managing the "difficult patient" is also provided, and the author takes into consideration perspectives of nurses and patients. She also summarizes the key principles of therapeutic communication, which should be part of our communication skills both in our professional and personal lives.
Assessment: This book is very practical and easy to read and will increase every nurse's awareness when communicating in difficult situations. The author also emphasizes basic therapeutic communication skills and their meaning in every nurse-patient relationship, a dimension which we should not forget.
From the Publisher
"The final chapter identifies rules based on both the research adn the author s own experiences, which are both practical and helpful and can be applied to any health care setting."Nursing Times, June 2000discussing theoretical frameworks it also offers insights and strategies on managing situations with patients who have crossed the boundaries of acceptable behaviour. There is also an excellent chapter on confrontation and challenging behaviour and how to deal wtih aggression and violence."Practice Nurse, December 2000
is an enlightening approach to the age old problem of the difficult patient ."Nursing Standard, October 2000
Hannele Tiittanen
This book is full of practical information for students and nurses to enhance effective communication in healthcare settings. The main emphasis is on therapeutic communication skills when encountering ""difficult patients."" The intent is to increase understanding of difficult situations in nurse patient relationships. The purpose is to provide practical tools for nurses to communicate effectively with all patients and especially with ""difficult patients."" The author manages to offer compact information on how to handle difficult situations in healthcare settings and summarizes the key principles of therapeutic communication. The target audience is nurses and other healthcare professionals in all healthcare settings. The author has the expertise for writing about this subject and offers the reader a quality product. Two communication models are presented in a practical way to give a framework for the chapters in which difficult nurse-patient relationships are covered. Compact information on managing the ""difficult patient"" is also provided, and the author takes into consideration perspectives of nurses and patients. She also summarizes the key principles of therapeutic communication, which should be part of our communication skills both in our professional and personal lives. This book is very practical and easy to read and will increase every nurse's awareness when communicating in difficult situations. The author also emphasizes basic therapeutic communication skills and their meaning in every nurse-patient relationship, a dimension which we should not forget.Booknews
Considering each nurse-patient relationship as potentially stressful or rewarding, Duxbury (health studies, Bolton Institute; Bolton, UK) defines what earns a patient the difficult label, defensive behaviors, and the basic skills and rules of therapeutic communication<-->based in part on Egan's helping model and Fein and Schneider's rules. Rule 6 (of 27) is: "Be honest!" She spotlights four early 1990s studies and examples from her experience. Annotation c. Book News, Inc., Portland, OR (booknews.com)3 Stars from Doody