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Synopsis
Challenging current diversity training trends, this bold, controversial book offers a simple, effective solution to reducing and eliminating discrimination and harassment in the workplace.
Booknews
Finds the focus on awareness rather than on skills to be why the diversity training undertaken by so many companies has failed to reduce discrimination and harassment in the workplace and the resulting litigation. Recommends instead a solution that includes establishing, publishing, and enforcing a zero-tolerance policy; developing standards that define unacceptable behavior; and providing training in relationship skills to meet the company's standards. Annotation c. by Book News, Inc., Portland, Or.