Effective Supervision: A Guidebook for Supervisors, Team Leaders, and Work Coaches

Effective Supervision: A Guidebook for Supervisors; Team Leaders, and Work Coaches presents hands-on, real-world supervision skills that are supported by coverage of the theory and principles of supervision. The text covers many important topics related to supervision, including facilitating change, decision making/problem solving, conflict management, and teambuilding and teamwork.

Some of the features of this practical text include:

• Applications of supervision principles based on actual work cases that help provide context for the concepts presented
• Activities based on actual work cases that allow users to apply the theory and principles of supervision
• A worktext format that allows for immediate review and application of the concepts presented

This text is appropriate for the traditional classroom as well as for seminars, workshops, and distance learning environments.

Containing ten years of experience, this complete “seminar in a book” includes success tips for supervisors, and “hands-on, real-world” activities that teach the many and varied skills necessary for success in today's workplace. It develops individuals who know not only about supervision, but who know how to supervise.

Chapter topics cover leadership, facilitating change, communication, ethics, motivation, decision making and problem solving, performance appraisal, employee complaints, workplace violence, legal issues, training, health and safety, staffing, and team building and teamwork.

For supervisors, team leaders, and work coaches—for on-the-job training, business and industry seminars, and distance learning.

David L. Goetsch is Provost of the Fort Walton Beach Campus of the University of West Florida and Okaloosa-Walton Community College where he is also Professor of Quality, Safety, and Management. He teaches Effective Supervision in all of the formats described earlier and is also President and CEO of the Center for Effective Supervision, a private consulting and training company that specializes in developing supervisors for business, industry, and government organizations.