Enterprise iPhone and iPad Administrator's Guide

Are you an IT professional involved in deploying the iPhone and or iPad in your company or organization? Do you have fellow employees who are eager to use their iPhones and iPads for work? Then this is the book for you. Enterprise iPhone and iPad Administrator’s Guide provides step-by-step instructions on how to deploy and integrate the iPhone within a range of professional environments—from large businesses and educational institutions to medium-sized offices. This book ensures that the process is achieved in a streamlined, efficient, and cost-effective manner.

The guide begins with an introduction to basic deployment concerns, then moves into actual methods and tools that you can use to streamline the deployment process. Next, an in-depth discussion of configuration and provisional profiles helps you deliver solid device setup, security, and adherence to organization policies. Finally, you’ll learn how to use existing help desk teams to provide effective user support. Also included is coverage of the latest iPhone- and iPad-specific enterprise technologies (such as push notification and calendaring tools) as well as internal iPhone and iPad applications and web-based solutions for businesses.

What you’ll learn

• Activate and deploy the iPhone and iPad (and iTunes if it will serve as a sync conduit for users).
• Use the iPhone and iPad built-in client management capabilities.
• Support iPhone- and iPad-specific services both inside and outside of a private network, provisioning security profiles and applications to users.
• Provide effective user support, both in the office and in the field.

This book is intended for IT staff members that will be charged with planning an iPhone and iPad implementation or pilot program, as well as those that will be charged with ultimately deploying and provisioning the devices and delivering support to iPhone and iPad users. Readers should have an existing background in IT management, systems administration, and end user support working in a medium to large business or enterprise environment.

Table of Contents

1. The Inevitability of the iPhone in the Enterprise
2. Purchasing and Activating
3. Applying Basic Configurations to Mobile Devices
4. Integrating with Groupware
5. Working with Documents and Files
6. Remote Access for iOS
7. Developing In-House Applications
8. Building Configuration Profiles
9. Mass-Deploying Devices
10. Leveraging Third-Party Solutions for Productivity
11. Developing A Program For Support
12. Acceptable Use Policy
13. Using Mac OS X Server for Groupware

Are you an IT professional involved in deploying the iPhone and or iPad in your company or organization? Do you have fellow employees who are eager to use their iPhones and iPads for work? Then this is the book for you. Enterprise iPhone and iPad Administrator’s Guide provides step-by-step instructions on how to deploy and integrate the iPhone within a range of professional environmentsâ?"from large businesses and educational institutions to medium-sized offices. This book ensures that the process is achieved in a streamlined, efficient, and cost-effective manner.

The guide begins with an introduction to basic deployment concerns, then moves into actual methods and tools that you can use to streamline the deployment process. Next, an in-depth discussion of configuration and provisional profiles helps you deliver solid device setup, security, and adherence to organization policies. Finally, you’ll learn how to use existing help desk teams to provide effective user support. Also included is coverage of the latest iPhone- and iPad-specific enterprise technologies (such as push notification and calendaring tools) as well as internal iPhone and iPad applications and web-based solutions for businesses.

What you’ll learn

• Activate and deploy the iPhone and iPad (and iTunes if it will serve as a sync conduit for users).
• Use the iPhone and iPad built-in client management capabilities.
• Support iPhone- and iPad-specific services both inside and outside of a private network, provisioning security profiles and applications to users.
• Provide effective user support, both in the office and in the field.

Who this book is for

This book is intended for IT staff members that will be charged with planning an iPhone and ipad implementation or pilot program, as well as those that will be charged with ultimately deploying and provisioning the devices and delivering support to iPhone and iPad users. Readers should have an existing background in IT management, systems administration, and end user support working in a medium to large business or enterprise environment.

Charles Edge has been working with Apple products since he was a child. Professionally, Charles started with the Mac OS and Apple server offerings in1999 after years working with various flavors of Unix. Charles began his consulting career working with Support Technologies and Andersen Consulting. In 2000, he found a new home at 318, a consulting firm in Santa Monica, California which is now the largest Mac consultancy in the country. At 318, Charles leads a team of over 40 engineers and has worked with network architecture, security and storage for various vertical and horizontal markets. Charles has spoken at a variety of conferences including DefCon, BlackHat, LinuxWorld, MacWorld and the WorldWide Developers Conference. Charles' first book, Mac Tiger Server Little Black Book, can be purchased through Paraglyph Press. Charles recently hung up his surfboard and moved to Minneapolis, Minnesota, with his wife, Lisa. Charles can be contacted at [email protected]

Ryan Faas has been writing about Apple technology for over a decade, covering everything from introductory topics for new users to business solutions to in-depth systems and network administration. He received a Neal national business journalism award for his work on Computerworld's "Week of Leopard" series, which covered the launch of Apple's current revision of Mac OS X in 2007.

Beyond writing about technology, Ryan has worked as a systems administrator for multiplatform networks in both the education and private sectors. He continues to offer technology consulting and custom training services to organizations looking to implement Apple technology as part of a broad IT strategy.