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Overview
Balanced Scorecard (BSC) is a widely recognized and accepted performance measurement tool that is currently used in thousands of organizations around the world. This book will help to implement the organizations' BSC strategies into action by defining performance objectives, measures, and targets in four linked and balanced perspectives: Financial, Customer, Internal Process, and Employee Learning and Growth.Synopsis
Full of valuable tips, techniques, illustrative realworld examples, exhibits, and best practices, this handy and concise paperback will help you stay up to date on the newest thinking, strategies, developments, and technologies in balanced scorecard.
"This book provides the executive with a balanced view of the motivation, leadership, process, and technology required to enable Balanced Scorecard. Filled with examples and insights, it is a mustread."
John V. Harker
Chairman and CEO, InFocus Corporation
"Balanced Scorecard can be a challenge to implement, especially in small companies. This book has mastered the art of communicating how to do it successfully in both small and large businesses as well as in government. Rich with contentyet simple to read, understand, and, most importantly, implementthis book makes Balanced Scorecard understandable and relevant to creating success."
Patrick M. Cox
Chairman and CEO, Qsent, Inc.