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Synopsis
Excellence in Practice Volume III, Innovation and Excellence in Workflow/Process Management and Document/Knowledge Management, by Layna Fischer, Chair of the Workflow And Reengineering International Association (WARIA), features the winners and finalists of the 1998 Giga Excellence Awards.Guest Chapters - To add depth and meaning to the case studies, leading industry analysts and experts were invited to contribute chapters from their respective perspectives.
Streamline Your Business Processes With Workflow and Extranet Solutions
The introduction is by Connie Moore, leading industry analyst and Vice President with Giga Information Group, and Excellence Awards judge, jointly with Gig Graham, Chief Research Officer, Giga Information Group. Here, they watch a new trend in the way an enterprise delegates and manages business processes in its extranet, and a new role for workflow technology within organizations.
Technologies for the Virtual Enterprise
Martin Ader, Principal of Workflow & Groupware Strategies, France, and author of the highly acclaimed Comparative Analysis of Workflow Products, looks at how the development of the Internet, coupled with the development of technologies for Knowledge Management and Work Management, will have deep influence on the way economic actors play their role in the worldwide market place.
Process Support
Derek Miers, Principal, Enix Consulting Ltd., England, offers excellent advice to business leaders who must make critical decisions regarding the development of the next generation of Web-based enterprise application systems, e-commerce products and Web-based services targeted at the business sector.
The Workflow Market in 1999 and Beyond
Priscilla Emery, Senior Vice President, Association for Information and Image Management International (AIIM), presents some of the results of AIIMs annual worldwide study and provides a status of the document technologies marketplace, from both a user and a supplier perspective. In 1999, AIIM requested that GartnerGroup conduct this study.
The Case Studies:
We, at Giga Information Group and WARIA, are most fortunate to have read all the submissions for the Excellence Awards--not just the Gold and Silver winners. Having combed through hundreds of submissions over the years across many countries and continents, we can clearly discern patterns in how companies achieve excellence. While not all companies share each and every characteristic, there is enough commonality to detect distinct paths for achieving excellence. When several of these characteristics are combined in a single installation, they often result in visionary companies moving the competitive goalposts for their industries, as you will read in the following case studies:
As a professional services corporation with 1998 revenues about $6 billion and over 60,000 employees in 363 locations in 78 countries, for Arthur Andersen LLP (Amsterdam, Netherlands) knowledge represents 99.95 percent of what AA sells to its clients and is the core process of their value chain.
Autogere Seguros e Pensoes (Lisbon, Portugal) integrated imaging, telephony, fax, and transaction processing using workflow across the supply chain. Their call management system included computer integrated simultaneous voice/data, and inbound/outbound call scripting.
Bank of America Capital Markets Operations (San Francisco, CA) This application describes the reengineering and workflow automation of the process used to acquire, setup and maintain new brokerage accounts within the Capital Markets Operations division of Bank of America.
Blue Cross & Blue Shield of South Carolina (Columbia, SC) high claims volumes of over 500,000 claims in process with more than 100,000 new claims added daily impacted their ability to meet service level and cycle time minimums for processing claims according to government contract requirements.
CFI Mail Order Pharmaceuticals (Harrisburg, PA) CFI tied together imaging, OCR/ICR, bar code, document management, co
Book Details
Published
January 1, 2000
Publisher
Future Strategies
Pages
359
Format
Hardcover
ISBN
9780964023383