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Overview
Conflict - when handled effectively - is an opportunity to clarify expectations, build cohesiveness and create a problem solving atmosphere. From Conflict To Cooperation presents effective techniques for resolving disputes - powerful tools for managers, supervisors, coaches, parents, teachers, friends, counselors, neighborhood leaders, police officers and anyone caught in the middle of other people's disputes. Best selling author, Dr. Beverly Potter, shows how effective mediators can bring people together to produce creative solutions. From Conflict To Cooperation is a sensible manual filled with hands-on techniques, illustrations, and realistic scenarios. This book shows how to intervene to control bickering and hostile outbursts while uncovering how each party sees the issues. Using detailed examples, Dr. Beverly Potter demonstrates how to mediate an agreement between disputants which includes an action plan that specifies what will be done, who will do it and when.Synopsis
Conflict - when handled effectively - is an opportunity to clarify expectations, build cohesiveness and create a problem solving atmosphere. From Conflict To Cooperation presents effective techniques for resolving disputes - powerful tools for managers, supervisors, coaches, parents, teachers, friends, counselors, neighborhood leaders, police officers and anyone caught in the middle of other people's disputes. Best selling author, Dr. Beverly Potter, shows how effective mediators can bring people together to produce creative solutions. From Conflict To Cooperation is a sensible manual filled with hands-on techniques, illustrations, and realistic scenarios. This book shows how to intervene to control bickering and hostile outbursts while uncovering how each party sees the issues. Using detailed examples, Dr. Beverly Potter demonstrates how to mediate an agreement between disputants which includes an action plan that specifies what will be done, who will do it and when.
Library Journal
Throughout the country, legal dispute mediation is rapidly growing as a cost-effective and sometimes required alternative, or at least a preliminary, to the courtroom settlement of disputes. Human relations expert Potter (Finding a Path with a Heart: How To Go from Burnout to Bliss, Ronin, 1994) has produced a superb guide to mediating disputes that will appeal to many readers, including managers, teachers, parents, and especially those directly involved in mediation such as law enforcement agents and attorneys. Potter's focus here is to give the mediator pragmatic, step-by-step approaches to gathering information, controlling the opposing parties, using active listening and body language, and making a decision about the dispute. This excellent source can serve as a basic training manual for those involved in mediating disputes, and the extensive array of real-life examples of typical scripts that may play out in such situations helps further to clarify these ideas. Developed with business and academic involvement, Potter's handbook is highly recommended, especially for libraries in communities with dispute-resolution centers.-Dale Farris, Groves, Tex.