Employee Relations & Supervision, Human Resources - General & Miscellaneous, Human Resources - Personnel Management, Bureaucracy & Civil Service, Executives
Log in to track your reading progress.
Overview
The mere word "bureaucracy" brings to mind images of endless lines, piles of paperwork, and frustrating battles over rules and red tape. But some bureaucracies are clearly more efficient and responsive than others. Why? In Teaching, Tasks, and Trust, distinguished political scientists John Brehm and Scott Gates show that a good part of the answer may be found in the roles that middle managers play in teaching and supporting the front-line employees who make a bureaucracy work.Synopsis
The mere word "bureaucracy" brings to mind images of endless lines, piles of paperwork, and frustrating battles over rules and red tape. But some bureaucracies are clearly more efficient and responsive than others. Why? In Teaching, Tasks, and Trust, distinguished political scientists John Brehm and Scott Gates show that a good part of the answer may be found in the roles that middle managers play in teaching and supporting the front-line employees who make a bureaucracy work.
Book Details
Published
July 1, 2008
Publisher
Russell Sage Foundation
Pages
176
Format
Hardcover
ISBN
9780871540669