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Synopsis
The fundamental right of all consumers is satisfaction. Yet most consumers fail to let businesses know of their dissatisfaction with a product or service. They would rather replace the defective item and complain to friends than exercise their consumer rights.Get What You Pay For or Don't Pay at All is the definitive resource manual for effective consumer action. It includes winning strategies and psychological principles for complaints that can lead to a satisfactory on-the-spot resolution. This book offers step-by-step procedures for each of more than 35 specific grievances -- from airlines to the workplace -- in person, by telephone and by mail. It includes effective sample letters; instructive case histories; addresses for manufacturers, corporate headquarters, consumer help organizations, regulatory agencies, professional associations; and toll-free numbers.
A special section covers consumer rights under the American Disabilities Act. Get What You Pay For provides the power tools you need to help you successfully stand up for your rights as a consumer.
Book Details
Published
October 1, 1994
Publisher
Crown Pub
Pages
260
Format
Paperback
ISBN
9780517880487