Overview
Dubinsky and Skinner have uncovered 13 drivers of discretionary effort, or why employees go above and beyond what is expected of them in the job. If you are aware of these drivers, and if you use their prescription to recruit, manage and retain employees with these attributes, you can realize a company of High Performers.
Synopsis
After conducting interviews with some 200 employees from all kinds of organizations—large and small, profit and nonprofit—and all levels—top of the organization to the bottom—Dubinsky (sales management, Purdue U.) and Skinner (business and economics, U. of Kentucky) identified 13 factors that cause individuals to be high performers. Each of these "drivers" is analyzed in separate chapters, using examples from the authors' study as illustrations, and offering suggestions to managers for recognizing and fostering exceptional performance in their employees. Annotation ©2003 Book News, Inc., Portland, OR
Editorials
From the Publisher
This book is a quick read, has practical implications for training and motivating service employees, and provides insight as well as the One Minute Manager.Every now and then, a book comes along that gets to the heart of an important management issue. I'm putting High Performers: Recruiting and Retaining Top Employees on my managers' required reading list.
The prescription given to each reader at the end of every chapter is perfect medicine to aid an ailing company. One needs only to apply some of the 13 drivers mentioned in the book to ensure positive growth for both the company and the individual.
This text provided a quick way to reference anecdotal information from a wide variety of performance-oriented employees. Skinner and Dubinsky do a good job of summarizing that information and providing useful suggestions for managing your current employee base more effectively and for gleaning more innate performance factors from candidate interviews.
Fundamentals are critical to overall business success. The fundamentals and costs associated with the recruiting, hiring, development, and retention of high performance employees is forefront on the minds of managers in today's business environment. Use this books as a working resource to support decision making in the management of your organization's most valued asset- human capital.