Implementing Collaboration Technologies in Industry: (Computer Supported Cooperative Work Series) Case Examples and Lessons Learned

This book provides practitioners with detailed experiences from industry on the implementation and use of collaboration technologies. Despite the increasing range of applications available - such as video and desktop conferencing systems, workflow management systems and on-line meeting schedulers - there is still little formalized knowledge on how to implement them to maximum effect. This book aims to fill that gap by looking at all the issues from the viewpoint of the implementation team, and focuses on strategies for overcoming various obstacles and measures which can be taken to enable effective use.

Collaboration technologies play a vital role in modern business by providing the infrastructure for key strategies such as collaborative commerce, knowledge management, process improvement, virtual teamwork and e-learning. This book provides a wide-ranging overview of current experiences from industry on the organisational implementation and use of these technologies. It focuses on strategies for overcoming obstacles in the implementation process, and measures that can be taken to enable effective use. Among the key features are:
- Overview of the current state of the area of collaboration technologies;
- A review of empirical research and a taxonomy of implementation factors;
- Six case studies covering different collaboration technologies and organisational settings;
- Practical solutions and guidelines for the implementation team.

This book will be essential reading for project managers, implementation team members and IT managers. It will also be of interest to anyone researching or studying in relevant areas.