Overview
ISO 9000 certification requires that companies establish clear processes, follow them, and verify that they've done so through formal audits. Successful Internal Auditing to ISO 9000 demonstrates how to perform nonconfrontational audits that don't just check paperwork, but contribute powerfully to ongoing quality improvement throughout the enterprise.
This book brings together all the resources internal quality auditors need to audit and certify ISO 9000 compliance in nearly any manufacturing or service organization. Based on Tom Taormina's 30 years of quality auditing experience, it covers the entire audit process: organizing the audit team, planning and scheduling audits, writing audit reports, and taking corrective action. You'll find all this, and more:
- Checklists, forms, and templates proven to streamline the auditing process
- Instructor's guide and hands-on exercises for use in ISO auditing self-study courses
- Techniques for getting results without getting confrontational
- Extensive practical tips and anecdotes from actual ISO 9000 audits
- Better ways to help "auditees" prepare for their audits
Whatever your role in ISO 9000 quality auditing, this book will make you more effective -- and your audits far more successful!