ISO 9001: 2000 Audit Procedures

'This book fills a need for a guide which will assist auditors in completing internal, external and third party audits of existing QMSs, newly implemented QMSs and transitional QMSs ... The book usefully describes methods for completing management reviews and quality audits.'
Quality World, April 2002

In order to meet the recommendations, requirements and specifications of ISO 9001:2000, organisations must undertake an audit of their own quality procedures and those of their suppliers. Likewise, when supplying ISO 9001:2000 accredited customers, suppliers must be prepared to undergo a similar audit. Revised, updated and expanded, ISO 9001:2000 Audit Procedures describes the methods for completing management reviews and quality audits, and outlines the experiences of working with 9001:2000 since its launch four years ago. It also includes essential new material on process models, generic processes, the requirements for mandatory documented procedures, and detailed coverage of auditor questionnaires.

New material in this edition covers:

• Comprehensive detail on the structure, aims, benefits and requirements of ISO 9001: 2000
• Extensive advice on complying with the requirements of ISO 9001: 2000, including all the documentation needed to prove compliance
• Updated advice on internal and external audit programmes
• New section on specific ISO 9001: 2000 management responsibilities
• New section detailing ISO 9001: 2000 organisational requirements
• Thoroughly updated auditor check lists
• Enhanced material on the application of the eight principles of management
• Clear guidance on the mandatory requirements for written procedures

Ray Tricker is the Principal Consultant of Herne European Consultancy Ltd - a company specialising in ISO 9000 Management Systems - and is also an established author. He served with the Royal Corps of Signals (for a total of 37 years) during which time he held various managerial posts culminating in being appointed as the Chief Engineer of NATO's Communication Security Agency (ACE COMSEC). Most of Ray's work since joining Herne has centred on the European Railways. He has held a number of posts with the Union International des Chemins de fer (UIC) (e.g. Quality Manager of the European Train Control System (ETCS)) and with the European Union (EU) Commission (e.g. T500 Review Team Leader, European Rail Traffic Management System (ERTMS) Users Group Project Co-ordinator, HEROE Project Co-ordinator) and currently (as well as writing books!) he is busy assisting small businesses from around the world produce their own auditable Quality and/or Integrated Management Systems to meet the requirements of ISO 9001:2008, ISO 14001 and OHSAS standards. He is also a UKAS Assessor for the assessment of certification bodies for the harmonisation of the trans-European high speed railway network.