Listening Effectively: Achieving High Standards in Communications

Short, lively, and easy to read this practical, listener-centered handbook was written by an experienced communicator who has taught thousands of corporate managers, military officers, and college students how to become better listeners. Using practical examples from classroom, corporate, and family/counseling settings, it teaches theoretically-based and acknowledged techniques—thoughts, attitudes, and skills—necessary for becoming a better listener. The variety of interesting, engaging, interactive, and sometimes humorous, examples and exercises keep readers involved through learning-by-doing.

The universal need for better listening in all situations; 6 fallacies about listening; 9 bad listening habits; the process of listening; 5 types of listening (informative, relational, appreciative, critical, and discriminative); and 18 instructions for Listening.

For corporate trainers, and for others interested in improving personal listening skills.

John Kline grew up in Iowa, graduated from Iowa State University with a B.A. in English and speech, received his Ph.D. degree in communication from the University of Iowa, and taught at the Universities of New Mexico and Missouri-Columbia before going to the USAF Air University as a civilian professor, where he gained a reputation as the Air Force's leading expert on communication and listening—teaching thousands of officers, as well as enlisted and civilian personnel, how to communicate and listen effectively.

Dr. Kline is now a professor at Troy State University in Alabama. In addition, the Air Force, Army, and large companies regularly call on Dr. Kline to teach their personnel how to communicate more effectively.

Dr. Kline and his wife, Ann, who live in Montgomery, Alabama, have five grown children and twelve grandchildren.

Visit Dr. Kline's website: www.klinespeak.com