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Synopsis
Paton (social enterprise, Open U. Business School, UK) has written a scholarly study of the methods and principles of managing and measuring the performance of social organizations, especially charities. The topics include theory of performance measurement, practices of measurement currently used in social organizations, the use of Best Practice Benchmarking techniques, the use of awards and kitemarks, organizational self-assessment, and practical applications. Annotation ©2003 Book News, Inc., Portland, OR