Managing People

Labor cost, utilization, labor market behavior, and pay are among the aspects of running a hotel that Riley (organizational behavior, U. of Surrey) says are inseparable from the skills of people management. He extends his ideas of productivity he set out in the 1991 edition to encompass its relationship with functional flexibility, and extends ideas about motivating people to include modern notions about commitment. Annotation c. Book News, Inc., Portland, OR

Booknews

A 5x8" guide to management techniques in the hospitality industry, exploring the connection between aspects such as labor cost, labor market behavior, and pay, and people management skills. Outlines theories of behavioral science applied to the hotel and catering industry, discusses personnel administration, explains labor market concepts, and offers suggestions for career management and developing labor strategies. For managers and students. Annotation c. Book News, Inc., Portland, OR (booknews.com)

Professor Riley is a specialist in labour market studies and Human Resource Management in Service Industries. Educated at Sussex and Essex Universities, he has written extensively on labour matters in the Tourism and Hospitality Industry. Before entering academic life he held senior appointments in industry. His research interests include labour productivity and the qualitative aspects of labour supply.