Overview
Practical techniques show you how to influence behavior and build positive interpersonal relationships in the workplace.Learn all you need to know about managing staff — from understanding why people behave in certain ways to recognizing talents and encouraging creativity. Dealing with People shows you how to communicate constructively and encourage harmonious working relationships. It also provides practical techniques to use when resolving conflicts, appraising staff performance, and dealing with complaints. Power tips help you to handle real-life situations and develop first-class people skills that will enable you to build a committed, motivated team.
The Essential Manager have sold more than 1.9 million copies worldwide! Experienced and novice managers alike can benefit from these compact guides that slip easily into a briefcase or a portfolio. The topics are relevant to every work environment, from large corporations to small businesses. Concise treatments of dozens of business techniques, skills, methods, and problems are presented with hundreds of photos, charts, and diagrams. It is the most exciting and accessible approach to business and self-improvement available.
Author Biography: Robert Heller is a leading authority on management consulting. He was the founding editor of Management Today, and as editorial director of Haymarket Publishing Group, he supervised the launch of a number of highly successful magazines including Campaign and Computing. He is founder of the Working Words, a consulting firm specializing in business communications. He has been a contributor experienced and novice managers alike will be relevant to every work environment, from large corporations to small businesses.