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Managing the It Services Process
by
Noel Bruton
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Book Details
Published
August 1, 2004
ISBN
9780080479156
More by Noel Bruton
Effective Computer User Support: How to Manage the IT HelpDesk
How to Manage the IT Helpdesk : A Guide for User Support and Call Centre Managers
How to Manage the IT Help Desk : A Guide for User Support and Call Centre Managers
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