Technology - General & Miscellaneous, Networking & Telecommunications, Business Technology, Information Systems, Technology - General & Miscellaneous, Computers - General & Miscellaneous, Management & Leadership
Managing the IT Services Process is written by an acknowledged industry expert and postulates the formulation of an end-to-end IT service process, using a step-by-step approach. Its text and illustrations describe and encourage integration and its arguments will be of interest to managers involved anywhere in the IT services process.
Audience: Managers who work in IT departments and those interested in IT services in general.
About the Author, Noel Bruton
Noel Bruton is an independent consultant and trainer with a global business reputation. His experience is sought by commercial and public service organizations, conferences, press and broadcast media around the world. He has been in IT since 1979 and advising corporations on improving IT support methods since 1991. He writes with knowledge, pragmatism and infectious enthusiasm. Visit his Website for helpdesk and call-center service managers at http://www.noelbruton.com
