Operations Management: Goods, Service, and Value Chains (with CD-ROM and Crystal Ball Pro 2000)

This exciting new textbook provides exceptional coverage of the essential topics taught in a modern operations management course. Its highly current coverage includes contemporary and relevant service theory and applications. Appropriate manufacturing applications and theory are included where relevant. The book's modern/strategic approach addresses OM from a cross-functional perspective, which views operations as linked to all other functional areas of an organization, such as marketing and finance. The strategic approach takes into consideration the integration of technology and how it changes the way a firm operates. Recognition of this current trend is the main differentiating factor for this Collier/Evans text. The book provides equal coverage of manufacturing and services theory and applications, while placing an emphasis on the integration of the value chain.

This exciting new textbook provides exceptional coverage of the essential topics taught in a modern operations management course. Its highly current coverage includes contemporary and relevant service theory and applications. Appropriate manufacturing applications and theory are included where relevant. The book's modern/strategic approach addresses OM from a cross-functional perspective, which views operations as linked to all other functional areas of an organization, such as marketing and finance. The strategic approach takes into consideration the integration of technology and how it changes the way a firm operates. Recognition of this current trend is the main differentiating factor for this Collier/Evans text. The book provides equal coverage of manufacturing and services theory and applications, while placing an emphasis on the integration of the value chain.

David Collier is the Alico Chair of Operations Management in the Lutgert College of Business at Florida Gulf Coast University. He holds a B.S. in Mechanical Engineering an M.B.A. from the University of Kentucky, and a Ph.D. in Production and Operations Management from The Ohio State University. Dr. Collier is the author of five books on service and operations management and is the recipient of numerous awards for outstanding journal articles. He has also written and published eight invited book chapters, has seen seven of his cases reprinted in major marketing and operations management textbooks, and has over eighty referenced publications. A 2004 citation review found that more than 250 journal articles have referenced Dr. Collier's research. He has published in journals such as MANAGEMENT SCIENCES, DECISION SCIENCES, JOURNAL OF OPERATIONS MANAGEMENT, PRODUCTION & OPERATIONS MANAGEMENT, INTERNATIONAL JOURNAL OF OPERATIONS AND PRODUCTIONS MANAGEMENT, BUSINESS HORIZONS, JOURNAL OF SERVICE SCIENCE, and INTERNATIONAL JOURNAL OF SERVICE INDUSTRY MANAGEMENT. Dr. Collier served on the 1991 and 1992 Board of Examiners for the Malcolm Baldrige National Quality Award, and he has worked with organizations such as AT&T, J.P. Morgan Chase Bank, Child Health Corporation of America, Emery Worldwide, Motorola, John Glenn Institute at Ohio State University, and the United States Postal Service. He served as faculty leader for a Six Sigma Black Belt Blended (Clicks and Bricks) Executive Program at the Fisher College of Business and has taught in the Executive M.B.A. program at the University of Warwick in England and several other international programs. Prior to his academic career, Dr. Collier worked in materials management for Babcock and Wilcox Company.

James R. Evans is professor and director of the Center for Performance Excellence at the University of Cincinnati. His service includes president of the Decision Sciences Institute 1997-1998, 11 years on the Board of Examiners and Panel of Judges for the Malcolm Baldrige National Quality Award, and serving as a judge for the Ohio Award for Excellence and Alaska Performance Excellence Award. He is currently Editor of the Quality Management Journal, published by the American Society for Quality. During the annual Quality Congress in May 2004, The American Society for Quality presented Jim and co-author Bill Lindsay with the Philip B. Crosby Medal for writing THE MANAGEMENT AND CONTROL OF QUALITY, 6th edition. The Crosby medal was presented to the authors for authoring a distinguished book contributing significantly to the extension of the philosophy and application of the principles, methods, and techniques of quality management."