Books.org participates in affiliate programs including Bookshop.org and the Amazon Services LLC Associates Program. We may earn a commission from qualifying purchases made through links on this page, at no additional cost to you.
Overview
Unprecedented competitive pressures are driving companies to employ organizational surveys in ways undreamed of in past years. With escalating demands upon research and assessment growing more varied, surveys are now used to assess and drive organizational change by examining company performance, customer and employee satisfaction, empowerment, and key aspects of corporate culture.
Award-winning researcher and consultant Allen I. Kraut has brought together many of the best practitioners in the business in this wide-ranging "report from the field" on how surveys are used in leading organizations and how these tools are likely to be used in the future. Highly experienced and well-known contributors from Allstate Insurance, Delta Consulting, Ford, IBM, the U.S. Office of Personnel Management, W.W. Burke Associates, and other top firms examine critical elements common to the survey process. All of the contributors stay focused on actual practice in real organizations.
Learn about:
- Driving change with surveys
- Using 360° feedback
- Setting expectations of results
- Dealing with ethical concerns
- Facilitating feedback, action-planning, and follow-through...and much more!
Synopsis
With escalating demands upon research and assessment growing more varied, surveys are now used to assess and drive organizational change by examining company performance, customer and employee satisfaction, empowerment, and key aspects of corporate culture.
With Organizational Surveys, you'll learn how to:
* Drive change with surveys
* Use 360* feedback
* Set expectations of results
* Deal with ethical concerns
* Facilitate feedback, action-planning, and follow-through . . . and much more!
No other book approaches this collection's range and specificity, or its emphasis on actual practice in organizations. It's your indispensible toolbox for assessment and change!