Privacy-Enhanced Business

With more than 200 million people online and their numbers on the rise, growing also is a perceived threat to personal privacy. A trend toward consumer protective legislation is developing in Europe and shows signs of developing in the U.S. Frye examines the new online environment, the national and international legislative scenarios that could affect the way online business is done, and proposes steps that would allow organizations to determine the policies best for themselves within privacy-enhanced environments. He lays out the privacy interests and concerns of Internet users in the context of privacy laws in Europe, Canada, and the U.S. Then, without demonizing or lionizing them, he looks impartially at how corporations could and might have to function under a variety of likely legislations. Frye's book, among the first to attempt the task, is a timely, much needed advisory—and warning—for top echelon executives in the public and private sectors both, particularly in marketing and sales, areas where privacy activists are concentrating their efforts. It is also an important source of information and thought for academics and their graduate-level students.

Frye introduces the Internet as a social and technological phenomenon by recounting briefly the early days of its predecessor, ARPANet. In the next chapters he fills in the policy background from a legal standpoint, explaining the thrust toward privacy that emerged through Supreme Court and lower court decisions. He then examines Internet economics, and from there turns to Internet-based advertising. He also covers the controversy over cookies and shows what Web users can do to visit Web sites without leaving crumbs. He introduces the infomediary, a type of organization that could allow consumers to maintain anonymity while still granting businesses access to detailed demographic and behavioral information. Frye describes a range of scenarios that could be played out over the next decade and offers specific steps that organizations can take to improve consumer confidence, maintain the flow of information they need, yet still demonstrate their compliance with consumer expectations as well as the law. Two appendices contain the full text of two documents vital to senior managers mapping their own corporate strategies: the European Union Data Directive and an EU Work Paper on the use of contracts to ensure the security of personally identifiable information that is transferred from the EU to other countries, such as the U.S., that lack their own adequate protections.

Examines the emerging personal-privacy concern among the hundreds of millions of people currently online, the legislative initiatives developing to protect their privacy, and the strategies that organizations can use to become privacy-compliant yet still survive in this astonishing new medium.

Booknews

The Internet is making it possible for businesses to collect more data about their customers than ever before. At the same time, consumers are becoming more sensitive to personal privacy issues, with the US making moves to follow Europe in adapting consumer-protection regulations for cyberspace. Frye, an e-commerce and policy analyst, provides advice to help companies maintain good relationships with their customers while doing business in an increasingly interconnected world. He describes the range of legislative scenarios that could occur in the next decade and sets out concrete steps that businesses can take to maintain the flow of information about their customers while improving consumer confidence and complying with consumer expectations as well as the law. Annotation c. Book News, Inc., Portland, OR (booknews.com)

CURTIS D. FRYE is Principal of Technology & Society, LLC, an electronic commerce and policy analysis firm in Portland, Oregon.