Process Management: A Guide for the Design of Business Processes

Process Management is a compendium for modern design of process-oriented companies. A hands-on approach introducing, realizing and continually administering process management is presented with a thoroughly critical reflection of the necessary activities regarding the state of the art of organization theory and information management. This is done by following individual stages of a process model which has already successfully proved in practice. The progress of the project is described by a continuous case study which is the process management project of a modern service company. The included recommendations are summarized in a series of checklists for each stage of the project.

Prof. Dr. Jörg Becker is Director of the Department of Information Systems at the University of Muenster.

Dr. Martin Kugeler is Executive Assistant to the CFO, DirectGroup Bertelsmann.

Prof. Dr. Michael Rosemann is Director of the Centre for Information Technology Innovation, Queensland University of Technology (QUT), Brisbane, Australia.