Quality Control - General & Miscellaneous, Customer Service, Consumer Guides
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Overview
This book introduces quality management and methodology at an undergraduate level. Divided into five parts,it offers a comprehesive review of the subject in a student-friendly format. In the first part,the quality concept is discussed along with the relations between quality and productivity,profitability and survival. Part Two begins with a chapter dealing with Quality Function Deployment,followed by a discussion of reliability,design of experiments and design methodology. In Part Three statistical process control,the seven QC-tools and in particular,process charts and capability studies,are discussed in detail. The next part is dedicated to service quality and customer satisfaction. Finally,Part Five deals with the management aspects of quality.Book Details
Published
January 1, 1994
Publisher
McGraw-Hill Publishing Co.
Pages
478
Format
Paperback
ISBN
9780077090166