Architectural Business Practices, General & Miscellaneous Engineering, Great Britain - International Business, General & Heavy Industry - Construction & Engineering
Log in to track your reading progress.
Overview
Quality Management in Construction is a road map to business success through quality. Amongst the many topics it covers are a step-by-step approach to creating a quality management system that is right for your company, how to include all your stakeholders in the quality process, how to identify and map your key processes, how to use your system to help market your business and stay competitive, how to monitor and improve ongoing business performance and much, much more.Synopsis
British quality management specialists Thorpe and Sumner revise the 1996 second edition of their Quality Assurance in Construction to incorporate subsequent developments in good practices and business models, and the current emphasis by the International Standards Organization on customer focus and satisfaction, processes as they key vehicles for achieving goals, and the need to understand and seek continual improvements in business processes and performance. They have also adjusted the tone a bit to make the book useful as a training manual as well as reference. Distributed in the US by Ashgate. Annotation ©2004 Book News, Inc., Portland, OR
Book Details
Published
December 1, 2004
Publisher
Ashgate Publishing, Limited
Pages
234
Format
Hardcover
ISBN
9780566086144