Synopsis
There are huge costs to any business for making the wrong hire— in the selection process itself, training, higher rates of turnover, reduced innovation and productivity, and the negative impact on customers and other employees. Whenever you hire talent that does not fit your organization, you set yourself back.
The Talent Edge shines a bright light on the failings of the traditional interview and selection process, and offers a clear, management system based on behavioral job profiling and interviewing. This competency-based approach improves your chances of picking the right candidate two to five times over traditional processes, has a tremendous impact on retention levels, and results in clarity within the organization around goals, values, and the nature of top performance.
The Talent Edge shows anyone involved in the selection process how to use behavioral interviewing to improve the hiring and selection process. It also shows hiring managers and human resource professionals how to translate the principles and techniques of behavioral interviewing into effective processes for managing human capital throughout the organization, far beyond interviewing— in career development, performance management, training, coaching, and succession planning.
The Talent Edge clearly articulates the business case for a behavioral interviewing system and provides a road map for implementing it effectively:
- Explains how to write behavioral job profiles and translate them into interview questions.
- Shows how to prepare for the interview, ask questions, and probe for the right information.
- Features case studies throughout the book from seven companies that have used a behavioral approach to dramatically improve their hiring and performance management processes— AbbottLabs, Calgary Police Service, HMV, Michelin, Sprint Canada, Starbucks, Thomas Cook.
- Includes sample dialogues, interviews, behavioral profiles.