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Overview
Table of Contents
Section One: Introduction
1 Why Difficult Conversations Are So Important
2 A Cross-Cultural View of Difficult Conversations
Section Two: Causes of Conflict In The Workplace
3 The Roles of Task and Relationship in Workplace Conflict
4 Villain, Victim, and Rescuer at Work
5 Unproductive Triangles in the Workplace
Section Three: Successful Difficult Conversations
6 Preparing for a Difficult Conversation
7 Having a Difficult Conversation
8 Heads Up ... Incoming
9 Power Differentials in Difficult Conversations
10 Keys to Success
Synopsis
Many teachers would choose a root canal procedure over initiating a difficult conversation with a colleague. Practitioner and consultant Sanderson writes for adults in educational settings who find they need to have a difficult conversation with another adult or adults because a situation makes it impossible to create an atmosphere of trust while reducing stress and building self-esteem. She describes how cross-cultural issues come into play, how causes of conflict arise in the workplace in terms of roles and tasks (as villains, victims and rescuers), and how preparing for a difficult conversation is both a logical and intuitive process that tests the arts of speaking and listening, the perceptions of relative power, and the ability to actually want improvement. Annotation ©2005 Book News, Inc., Portland, OR