Overview
When a patient calls a medical provider with questions or to report symptoms, a nurse experienced in telephone triage will likely take the call. The goals of the triage nurse are to gain the confidence of the patient, relieve anxiety, obtain relevant information about the patient's symptoms, assess the information, and determine the level of medical intervention needed. The triage nurse is an experienced practitioner with excellent communication and interpersonal skills. This reference offers an overview to telephone triage, identifies liability and risk issues, describes the protocol or guideline structure, discusses a typical model (flow chart) of a triage call, and provides specific protocols by which the nurse obtains information leading to an assessment. A new telephone triage nurse can benefit from the information provided in this reference.
When a patient calls a medical provider with questions or to report symptoms, a nurse experienced in telephone triage will likely take the call. The goals of the triage nurse are to gain the confidence of the patient, relieve anxiety, obtain relevant information about the symptoms, assess the information, and determine the level of medical intervention needed. The triage nurse is an experienced practitioner with excellent communication and interpersonal skills. This reference offers an overview of telephone triage, identifies liability and risk issues, describes the protocol or guideline structure, discusses a typical model (flow chart) of a triage call, and provides specific protocols by which the nurse obtains information leading to an assessment. A new telephone triage nurse can benefit from the information provided in this reference.
Synopsis
When a patient calls a medical provider with questions or to report symptoms, a nurse experienced in telephone triage will likely take the call. The goals of the triage nurse are to gain the confidence of the patient, relieve anxiety, obtain relevant information about the patient's symptoms, assess the information, and determine the level of medical intervention needed. The triage nurse is an experienced practitioner with excellent communication and interpersonal skills. This reference offers an overview to telephone triage, identifies liability and risk issues, describes the protocol or guideline structure, discusses a typical model (flow chart) of a triage call, and provides specific protocols by which the nurse obtains information leading to an assessment. A new telephone triage nurse can benefit from the information provided in this reference.
Booknews
Sections on adult and pediatric protocols are organized alphabetically by symptom in this overview of telephone triage. An introductory section identifies liability and risk issues, describes the protocol or guideline structure, and discusses a typical call model. Each entry then offers symptom information, home treatment information, and the urgency rating of type of symptom. Some of the symptoms covered include: adult<--> depression, foot/ankle problems, head congestion, and heartbeat irregularities; pediatric<-->ear problems, head injury, rash, and umbilical cord problems. Spiral binding. Annotation c. Book News, Inc., Portland, OR (booknews.com)