Overview
"Between phones, networks, equipment, and vendors, being a telecom manager can be a difficult task. Using four companies’ actual experiences as case studies, The Telecom Manager’s Survival Guide presents an easily understandable method for lining up the best possible services, putting the right tools in place, and saving the business money.
The book takes a practical approach, providing a proactive system for:
• Project management for the implementation of new services
• Trouble resolution for equipment
• Billing audit and reviews
• Strategic planning for the future
The Telecom Manager’s Survival Guide is an important resource for anyone taking charge of their organization’s telecommunications initiatives."
Synopsis
Having worked as an engineer and manager in telecommunications, Medcroft now writes mostly about call centers. Here he sets out a system he has developed for managing the telecommunications for a company sized small to medium. For anyone with any managerial responsibility from owners to receptionists, he explains how to create a database, vendor-prepared evaluations, soliciting proposals, tracking and managing projects and systems, and creating an effective system. Annotation ©2003 Book News, Inc., Portland, OR