The Case Manager's Handbook

From The Critics

Reviewer: Eileen G. Hill, RN, BSN(The Shores Transitional Care and Rehabilitation Institute)
Description: This new book is written to provide an integrated overview of the various roles, work formats, and processes a case manager encounters while coordinating the delivery of health care to patients.
Purpose: The purpose is to provide prospective and new case managers with more knowledge related to the case management profession, procedures, and future trends and opportunities. A second purpose is to increase communication and continuity of patient care between case managers, physicians, patients, families, and insurance parties.
Audience: This book is written as a how-to guide for nurses, social workers, and rehabilitation specialists who may be training as case managers. The book is also written as a teaching tool for physicians and health care providers who are prescribing the care for patients a case manager oversees.
Features: This handbook is concise, easy to read, and informative. There are many examples of worksheets, summaries, contracts, and letters used by case managers to coordinate patient care services. The references are current, and the glossary offers useful medical, legal, and insurance terminology.
Assessment: This is an informative handbook for practitioners who desire to have a better understanding of case management in the health care delivery system. The book offers a look at the roles and responsibilities of a case manager as well as examples of practical issues to be used when coordinating patient care services. With guidelines to follow, the new case manager can receive assistance with problem solving so more time can be devoted to overseeing continuity of patient care.

Eileen G. Hill

This new book is written to provide an integrated overview of the various roles, work formats, and processes a case manager encounters while coordinating the delivery of health care to patients. The purpose is to provide prospective and new case managers with more knowledge related to the case management profession, procedures, and future trends and opportunities. A second purpose is to increase communication and continuity of patient care between case managers, physicians, patients, families, and insurance parties. This book is written as a how-to guide for nurses, social workers, and rehabilitation specialists who may be training as case managers. The book is also written as a teaching tool for physicians and health care providers who are prescribing the care for patients a case manager oversees. This handbook is concise, easy to read, and informative. There are many examples of worksheets, summaries, contracts, and letters used by case managers to coordinate patient care services. The references are current, and the glossary offers useful medical, legal, and insurance terminology. This is an informative handbook for practitioners who desire to have a better understanding of case management in the health care delivery system. The book offers a look at the roles and responsibilities of a case manager as well as examples of practical issues to be used when coordinating patient care services. With guidelines to follow, the new case manager can receive assistance with problem solving so more time can be devoted to overseeing continuity of patient care.

Lynn Riippi

This is a comprehensive look at the components involved in case management. The purpose is to provide a foundation of knowledge of those components. It is written for all who are involved in case management or for those who need a general overview of the functions of a case manager. Before I began the book, I thought about the critical components I look for in reviewing the case management process. They include integration of clinical, financial, and data systems analysis, and the ability to work with a multidisciplinary team (including the patient). I found this book to be a very comprehensive look at all of these components. It also has a balance of theory and practical examples. As a case manager on the front line, I found Appendix 10-A (Program Questionnaire and Facility Review for Case Managers) and Appendix 5-B (Legal Issues in Case Management Checklist) tools I could incorporate into my day-to-day case management process. One area that most case management programs struggle with is how to calculate case management cost savings and case manager productivity. The author touched on these concepts in theory, but it would have been helpful to see more concrete examples. Overall, I feel this book can be used as a foundation for developing a case management program/process.

4 Stars! from Doody