Telecommunications, Telecommunications, Energy & Utilities Industries, Marketing & Sales
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Overview
Call Center horror stories...we have all heard them. But your center doesn't have to be at the receiving end of such complaints. Your center can have it all -- quicker customer satisfaction without breaking the bank. James Abbott cuts to the chase, explaining the essential terminology and how to define your center's key metrics.Book Details
Published
April 30, 2004
Publisher
Robert Houston Smith Publishers
Pages
200
Format
Paperback
ISBN
9781887355087