The Geek Squad Guide to Solving Any Computer Glitch

• Your computer screen freezes after hours of work on the proposal due to your boas at 7 A.M.

• You try to save a masterpiece graph, and your computer reports "insufficient memory."

• You need a copy of your résumé for your interview in an hour, and the printer is printing in an alien language.

• Your computer "crashes," and you haven't got a backup.

If you've ever used a personal computer (and who hasn't), you know what these moments are like. Fear and frustration overwhelm you. You call every computer-savvy person you know, hoping that someone will provide the magic solution to save your document, your deadline, your job.

Now, saving the day for thousands of PC and Mac users alike, comes The Geek Squad Guide to Solving Any Computer Glitch. You're not a dummy or an idiot, but you do need help. In plain English and with a humorous flair, The Geek Squad Guide demystifies the most widely used hardware and software, offers quick fixes to common glitches, and provides smart maintenance advice to keep things running smoothly.

THE GEEKS WILL HELP YOU:

• decide what computer to buy

• set up reliable backup procedures

• troubleshoot problems with your computer, printer, modem, and other components

• got the most from your laptop, at home and on the road

• save time and money if you do need professional repair help

• find and install software upgrades yourself

• recover your data in almost any computing crisis

IT CAN'T CRASH, IT WON'T PUT YOU ON HOLD, AND IT NEVER TAKES LUNCH BREAKS.

• Your computer screen freezes after hours of work on the proposal due to your boas at 7 A.M.

• You try to save a masterpiece graph, and your computer reports "insufficient memory."

• You need a copy of your résumé for your interview in an hour, and the printer is printing in an alien language.

• Your computer "crashes," and you haven't got a backup.

If you've ever used a personal computer (and who hasn't), you know what these moments are like. Fear and frustration overwhelm you. You call every computer-savvy person you know, hoping that someone will provide the magic solution to save your document, your deadline, your job.

Now, saving the day for thousands of PC and Mac users alike, comes The Geek Squad Guide to Solving Any Computer Glitch. You're not a dummy or an idiot, but you do need help. In plain English and with a humorous flair, The Geek Squad Guide demystifies the most widely used hardware and software, offers quick fixes to common glitches, and provides smart maintenance advice to keep things running smoothly.

THE GEEKS WILL HELP YOU:

• decide what computer to buy

• set up reliable backup procedures

• troubleshoot problems with your computer, printer, modem, and other components

• got the most from your laptop, at home and on the road

• save time and money if you do need professional repair help

• find and install software upgrades yourself

• recover your data in almost any computing crisis

Library Journal

Technophobes and lovers of droll works of the highest order will find themselves immediately drawn to this irreverent manual, written specifically for people who unabashedly hate to read manuals. Stephens, founder of the Geek Squad, a Minneapolis computer service company, sums it all up in the book's sassy introduction: "At that horrible moment when you flip the switch or press a key and your trusty computer companion ignores your command--or rolls over and plays dead--this book should help you get it up and, if not quite running, at least limping toward help--without making you resort to a manual." Stephens and company take on a variety of pesky scenarios, including "Terrors of the Tape Drive," "Making the Modem Mind You," "Video Vagaries," and "The Stubborn RAM," and if that isn't enough, treat readers to an equally glib set of appendixes covering everything from Y2K issues to hardware conflicts. This book should have no trouble finding a warm spot on the shelves of all collections.--Geoff Rotunno, Valley Voice Newspaper, Goleta, CA Copyright 1999 Cahners Business Information.

Robert Stephens is the founder of the Geek Squad, a Minneapolis-based computer-service company that provides support with style. Stephens and his team of Special Agents have been featured in People, Newsweek, The Wall Street Journal, and on Good Morning America.